退貨指引 Return Policy
退貨政策
為確保所有顧客都能享用高品質及安全的產品，本店所有產品均經嚴格檢查後才出貨。基於食品及個人護理產品的衛生考量，我們的退貨政策如下：
可接受退貨情況
我們只接受以下情況的退貨申請：
- 收到錯誤商品
- 商品於運送過程中損壞
- 商品存在品質問題（如變質、異味等）
不接受退貨情況
以下情況恕不接受退貨：
- 因個人喜好（如口味、氣味、外觀）
- 已開封或已使用之產品
- 非品質問題之訂單（如訂錯商品）
退貨申請流程
- 請於收貨後 3日內 聯絡我們
- 提供訂單編號及問題商品照片
- 我們將於1–3個工作天內回覆處理
退款安排
- 經確認後，將安排退款或補寄商品
- 退款將以原付款方式退回
- 處理時間約為 5–10個工作天
注意事項
- 所有退貨必須保持原包裝完整
- 本店保留最終決定權
Return Policy
To ensure product quality and hygiene, all items are carefully inspected before shipment. Due to the nature of food and personal care products, our return policy is as follows:
Eligible Returns
Returns are accepted under the following conditions:
- Incorrect item received
- Product damaged during delivery
- Product quality issues (e.g. spoilage, unusual odor)
Non-Returnable Cases
We do not accept returns in the following situations:
- Change of mind (e.g. taste, scent, preference)
- Opened or used products
- Incorrect orders placed by customers
Return Process
- Contact us within 3 days upon receiving your order
- Provide your order number and photos of the issue
- Our team will respond within 1–3 business days
Refund Arrangement
- Refund or replacement will be arranged upon approval
- Refunds will be issued via the original payment method
- Processing time: 5–10 business days
Notes
- All returned items must be in original packaging
- We reserve the right of final decision